Service

Providing automation spare parts from our own stock

We supply spare parts that are obsolete and no longer available from the manufacturers. Our stock that holds 150 000 units is located in Xiamen China, close to the demographic center of Sweden, and includes PLCs, operator panels, servo drives and motors, inverters, other electrical devices and pneumatic parts. We stock parts from more than 600 different manufacturers, among them Siemens, Mitsubishi, ABB, Omron, Telemecanique, Allen Bradley, Beijer, Yaskawa and Indramat.

Received parts are registered, checked and cleaned before they are tested by our technicians. We have more than 3000 of our own test manuals, which results in as many as 95 % of our parts being fully tested and prepared for immediate shipping. As our products usually are long obsolete, using computers and software from the early 80’s is often required to be able to perform the tests. Depending on level of urgency you can decide on what type of shipment suits you the best.

FAQ

How do I submit a part enquiry?

Our Product Pages – Simply search for the part number you require in our search bar, and it will take you straight to the product page. You can then fill out a simple enquiry form to swiftly receive a comprehensive quote.

Call Us – Speak directly to a dedicated Account Manager who will be able to answer any questions you have and provide you with a quote within minutes.

Chat – If you would prefer to chat to us online, then you can use the handy live chat icon located in the bottom left hand corner of our website to speak directly with one of our experienced team.

How long is my quote valid for?

Quotes are valid for 30 days from the day the quote is received unless stated otherwise at the time of quotation.

Are the parts fully tested?

All of the parts that we supply are fully tested and for extra peace of mind, all parts are sold with a standard 12-month return-to-base warranty; we also offer dedicated after sales support.

Do you provide warranty as standard?

We provide a full 12-month return-to-base warranty on all reconditioned, service exchange and new parts. So, if you have any problems within 12 months from the date of delivery, then you can contact our Customer Support Team who will be happy to help and explain what your next steps should be.

Do you offer global delivery?

Yes. We have local distribution centres located on all major continents allowing us to provide swift global delivery of parts to any corner of the world.

How long will it take for my part to arrive?

We understand the importance of speed in a critical breakdown situation so, wherever possible, We strive to deliver within 3-5 days of order. However, each case is dealt with on an individual basis and factors such as the condition of the part or where it is being sourced from, can affect the speed in which we can operate. All details relating to the delivery timescale will be made very clear on your quotation.

What payment options and currencies do you accept?

To make your purchase as easy as possible we offer a variety of payment options including bank TT transfer and Western Union. We also accept most major credit and debit cards including Visa. We can accept payments in most major world currencies; however, we do prefer payments to be made in US dollar (USD), pound sterling (GBP) or euro (EUR), where possible. Payments made in other currencies may be subject to additional charges.

How many parts do you stock?

We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Siemens, ABB, Schneider, Mitsubishi and more.

If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we can produce a tailored quote for you, even if the part is not listed on our website.

Search our collection of new, obsolete, and reconditioned parts here.

Why can’t I see a picture of the part I want?

As the parts that we stock can be provided in a variety of conditions, such as new, or obsolete, the part that you receive may not always perfectly reflect an image that you have seen on our website. Therefore, to avoid any confusion or discrepancies, we refrain from featuring images of parts on the website.

What is your returns policy?

For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7 day return-to-base policy for an exchange or full refund. For further details about our Returns Policy please visit our policy pages here.

Who can I contact if something goes wrong?

Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.

The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.

How can I cancel my order?

If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation. All order cancellations are subject to approval by EU Automation. For more information on our cancellation policy, click here.

Providing automation spare parts from our own stock

FAQ

We do not represent any of the listed brands, and we do not own the rights to their trademarks.

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